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Aircraft on the ground
Our dedicated Aircraft on the Ground (AOG) team is available 24 hours a day, 7 days a week for all of our global customers. We provide the exceptional on-demand support you need to get you back in the air as quickly as possible.
AOG Team:
Capabilities
MD Helicopters is a single facility headquartered at Falcon Field in Mesa, AZ. MD has over 2 million square feet of vertically integrated manufacturing and production capabilities. Everything from production to paint, supply chain to engineering, a Part 145 Repair Station, MRO, Training, airframe components production and pre-assembly.
MD is constantly at work to manufacture, purchase, stock, and distribute all of the parts needed to keep your aircraft flying, and the MD network is ready to help with your spare parts needs. For information about spare parts availability and pricing, please contact an MD network member.
The MD Field Service team and the MD Network are standing by to assist you with all of your R&O needs. From main rotor gearboxes and overrunning clutches, we can help maintain your helicopter to its factory specifications. For information about availability and pricing, please contact an MD network member.
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Keeping your aircraft ready to fly is our top priority, which is why MD offers exchange programs for many assemblies including main rotor gearboxes, main rotor hubs, and tail rotor gearboxes. MD is constantly working to overhaul these assemblies and keep them in inventory for immediate exchange. MD’s exchange program is supported across the MD network. To learn more about MD’s exchange program, please visit or contact an MD network member.
MD Helicopters is committed to manufacturing and delivering the highest quality aircraft. That’s why our aircraft are backed with a 2-year, 2,000-hour warranty and our spares, repairs, and overhauls are backed with a 1-year, 1,000-hour warranty.
MD’s warranty policies are supported by our comprehensive network of Authorized Service Centers & Parts Retailers, which are located around the world. To file a warranty claim, please visit or contact an MD network member.
We ARE COMMITTED
- We’re increasing customer support with a goal of 95+% spares fill rate within 24 hours of order.
- We’re working on having over 1,000 unique spare parts on our "never-out" list to support our aircraft in the field.
- We’re getting to know our suppliers and customers personally and rebuilding relationships to strengthen a sustainable future.
- We are implementing policy changes for our Authorized Service Centers to grow our network and customer support.
Committed Customer Support
We’re laser-focused on delighting our customers and suppliers by building strong relationships and delivering best-in-class support wherever and whenever it’s needed.
Iconic Heritage of Innovation
Our distinctive, lightweight performance designs have been trusted by individuals and governments around the world for decades.
Passion for Performance
Discerning operators everywhere turn to MD for high-performance solutions to meet any mission profile.
What our customers say
“About the very best, in light turbines, ever produced, for so many jobs.”
WE’RE READY TO DO THE WORK
Whether it’s technical support, parts, general service, or questions about our models, let us know how we can help.