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We are committed to improving our customer service and support. We’ve made significant improvements in larger spares volume, an increase in repair and overhauls and an increase in AOG shipments within 24 hours. And we’re not done there.

Our key commitments in 2024 include a 95% fulfillment rate on our top 1,000 parts, same-day shipping for high-demand parts and rolling out multiple fielded fleet upgrades. 

Aircraft on the ground

Our dedicated Aircraft on the Ground (AOG) team is available 24 hours a day, 7 days a week for all of our global customers. We provide the exceptional on-demand support you need to get you back in the air as quickly as possible.

AOG Team:

Capabilities

MD Helicopters is a single facility headquartered at Falcon Field in Mesa, AZ. MD has over 2 million square feet of vertically integrated manufacturing and production capabilities. Everything from production to paint, supply chain to engineering, a Part 145 Repair Station, MRO, Training, airframe components production and pre-assembly.

MD is constantly at work to manufacture, purchase, stock, and distribute all of the parts needed to keep your aircraft flying, and the MD network is ready to help with your spare parts needs. For information about spare parts availability and pricing, please contact an MD network member.

The MD Field Service team and the MD Network are standing by to assist you with all of your R&O needs. From main rotor gearboxes and overrunning clutches, we can help maintain your helicopter to its factory specifications. For information about availability and pricing, please contact an MD network member.

Download Repair Station Certificate    >

Download European Aviation Association (EASA) Certificate    >

Download FAA 145 Repair Capabilities List    >

Keeping your aircraft ready to fly is our top priority, which is why MD offers exchange programs for many assemblies including main rotor gearboxes, main rotor hubs, and tail rotor gearboxes. MD is constantly working to overhaul these assemblies and keep them in inventory for immediate exchange. MD’s exchange program is supported across the MD network. To learn more about MD’s exchange program, please visit or contact an MD network member.

MD Helicopters is committed to manufacturing and delivering the highest quality aircraft. That’s why our aircraft are backed with a 2-year, 2,000-hour warranty and our spares, repairs, and overhauls are backed with a 1-year, 1,000-hour warranty.

MD’s warranty policies are supported by our comprehensive network of Authorized Service Centers & Parts Retailers, which are located around the world. To file a warranty claim, please visit or contact an MD network member.

Using an eco-friendly, down-draft paint booth and industry-leaving materials, our paint specialists will provide conventional or custom paint jobs in any colors and designs, which will dazzle and satisfy even the most critical eye.

We ARE COMMITTED

We’re already hard at work proving that we appreciate your business and we’re in this with you for the long haul.

Committed Customer Support

We’re laser-focused on delighting our customers and suppliers by building strong relationships and delivering best-in-class support wherever and whenever it’s needed.

Iconic Heritage of Innovation

Our distinctive, lightweight performance designs have been trusted by individuals and governments around the world for decades.

Passion for Performance

Discerning operators everywhere turn to MD for high-performance solutions to meet any mission profile.

What our customers say

About the very best, in light turbines, ever produced, for so many jobs.”

WE’RE READY TO DO THE WORK

Whether it’s technical support, parts, general service, or questions about our models, let us know how we can help.