Company-Wide Focus on Delivering Excellence Results in Accelerated Improvement in Aftermarket & Customer Support Performance
Industry's leading annual Helicopter Manufacturer surveys highlight year-over-year improvements across all measured categories
Mesa, Ariz., July 26, 2017
As part of its participation in the 2017 Airborne Law Enforcement Association (ALEA) Expo, at the Reno Sparks Convention Center, Reno, Nevada, July 26 – 28, 2017, MD Helicopters, Inc. (MDHI) celebrates continued improvements in operator ratings of the Company’s Aftermarket and Customer Support programs.
“I’m very proud of the entire MDHI team for their unwavering focus to delivering excellence,” said Nick Nenadovic, Vice President Aftermarket and Customer Support for MD Helicopters, Inc., “but in particular, the members of my aftermarket and customer support teams. In addition to launching MyMD.aero, one of the industry’s most innovative operator portals for improving aircraft management, these men and women have redoubled their efforts over the past three years to ensure our operators experience a level of support and responsiveness that is unmatched in the industry.”
MD Helicopters showed, for the second consecutive year, tremendously improved ratings across all measured customer support categories in Vertical Magazine’s Annual Helicopter Manufacturers Survey. Most notable of the measured categories was MDHI’s strides in parts availability, warranty fulfillment, quality of maintenance training, satisfaction with service centers and response time, all of which show 40% or greater improvements in operator-awarded scores since survey inception in 2015.
“Engagement with our worldwide network of MD operators and maintainers has always been a major focus area for us,” said Randall Schaffer, Director, Aftermarket Business Development & Customer Engagement. “Since 2015 we worked to refine this focus, putting significant resources into ensuring the right people and the right processes were in place to guarantee rapid response to our customer’s needs. It is very gratifying to hear – in a forum like this – that these efforts have been successful.”
Not surprisingly, Law Enforcement remains our strongest market segment in terms of performance ratings and number of respondents.
“MD Helicopters is committed to delivering excellence in every area,” Schaffer adds, “and through continued outreach and real-time accessibility to information and our expert OEM personnel, we will further improve the specific areas that are most important to our operators.”
Looking forward, MDHI’s customers will see continued investment in people and process, the introduction of a new Aftermarket Center of Excellence, and the addition of expanded training programs. These efforts will further improve our ability to ensure exceptional customer experiences.
Current and interested MDHI operators are invited to visit the MDHI team at the 2017 Airborne Law Enforcement Association annual Exposition & Conference at booth #600.